TFT Monitors - Yuletide Warning (and some advice please)

[Nosher]

Seasonal wishes to all at the BB forum.

Recieved from Overclockers UK today 2 TFT monitors - one ok, the other has a pixel bust - you notice the RED and YELLOW lit up on one pixel when the monitor is showing black..

Being that this is a Xmas pressy for the 17 year old son, I thought I should call back OC and ask for an exchange or refund - check out this reply:-

Dear Sir,

Do you have an order number or RMA to look into? Unfortunately one coloured
pixel would not constitute a warranty case and we could not replace this
unfortunately.

Regards

Am I annoyed?

....you bet yer a$$.

Hence my response:-

Dan,

First, I do not have an RMA number.

Secondly, my order number from my invoice is BLAH - I presume you need this to issue a RMA.

Thirdly, why would it not constitute a warranty case?

The screen is defective - it is NOT functioning correctly.

The other screen was perfect.

I recieved these screens today - not a week or month ago.

Fourthly, the monitor also shows an error message when turned on which states, "OUT OF RANGE" which the other screen does not show.

Please explain why the monitor could not be replaced under warranty, when it is not functioning correctly?

This attitude that you have exhibited here is troubling; troubling to a customer that has used Overclockers on numerous occasions; more importantly when Overclockers was a small compny started by Spie that relied on custom such as mine - as well as many others. This is not the Customer 'creed' and 'ethic' I remember. I had problems with my last order, which you resolved to my utter satisfaction. Initially you (that is, OC) sent the wrong mobo back to me and I waited weeks to be sorted - but I am a patient man - and OC saw me right in the end. Hence, OC once again, has my custom.

Please don't let this be another time where my patience is tried - this is for a Xmas present to my 17 year old son, and as you can appreciate, there is simply not enough time for that.

(also your 0871 222 8528 number seems defective - I called on numerous occasions BEFORE 5pm to only be told that "the lines are only open between 10am to 5pm, Mon to Fri....ring back at those times")

I eagerley await a prompt and favourable reply - feel free to call me on

etc etc...

I don't know what to do for next move here - do I ride up to Stoke On Trent on the Bird and speak to someone face to face?

What are my statuory rights as a consumer?

If anyone could offer some advice here, it would be warmly welcome!

Thanks in advance.

 

[Scalesy]

Why not just give him the one that works? :bang:

 

[Nosher]

Why not just give him the one that works? :bang:

Thats for next doors son! :bang: :bang:

 

[skippy]

What are my statuory rights as a consumer?

If anyone could offer some advice here, it would be warmly welcome!

Thanks in advance.

Thats a tough one m8 and very anoying.

Unfortunately most manufacturers will not replace a TFT with just one dead pixel and some won't even replace a monitor with as many as ten dead pixels.

There is a complicated ISO standard which most folks and manufacturers can't even get their heads around hence the many different interpretations of what is acceptable and what is "defective"

I would certainly try and persue a new monitor in a diplomatic and non aggressive manner hoping to appeal to their good will.

Best of luck m8.

 

[Pugwash]

I know the monitor bought had a bright green pixel before I bought it, hence it's reduced price. It's not noticable 99% of the time. There are tables of performance listed on the Philips web site, saying which models will guarantee in terms of dead pixels, bright pixels, etc. for mine.

It's a shame that your retailer didn't mention this before you bought it, but they might be correct in not replacing it legally. Just point out how annoyed you are and say you'll never shop there again.

 

[reefer]

think yourself lucky you have a responce from them
ive been trying to find out where my gear is for the last three days..payed for a next day deli too!..ill be happy when they reply to an email or even allow me to hold on and wait on the blower without cutting me off :bang:
did you buy there own brand thats on special..the 17" :dunno: ..ordered 4 of those myself
as for amtrack... 8l1nd
there is a spec for dead pixles..it is quiet a lot before they replace the unit
seems over the last 6 months ocuk has gone well downhill..as most things in life i guess..used to be the best company to deal with IMO

best of luck :beer:

 

[Nosher]

think yourself lucky you have a responce from them
ive been trying to find out where my gear is for the last three days..payed for a next day deli too!..ill be happy when they reply to an email or even allow me to hold on and wait on the blower without cutting me off :bang:
did you buy there own brand thats on special..the 17" :dunno: ..ordered 4 of those myself
as for amtrack... 8l1nd
there is a spec for dead pixles..it is quiet a lot before they replace the unit
seems over the last 6 months ocuk has gone well downhill..as most things in life i guess..used to be the best company to deal with IMO

best of luck :beer:

Sorry to dissapoint Reeferman, but yes! It is the special - a price almost too good to miss - and I wish I had! The other TFT works very nicely and the piccy looks crisp, though.

As for the compoany, I have used them many many times, especially in my pubescent overclocker days.

Let me know if they arrive and if they are fine.

I think I have a stronger case, though, because I am also getting the error message, "OUT OF RANGE" on the screen as WELL as the 'limp' pixel.

 

[Nosher]

Sorry to dissapoint Reeferman, but yes! It is the special - a price almost too good to miss - and I wish I had! The other TFT works very nicely and the piccy looks crisp, though.

As for the compoany, I have used them many many times, especially in my pubescent overclocker days.

Let me know if they arrive and if they are fine.

I think I have a stronger case, though, because I am also getting the error message, "OUT OF RANGE" on the screen as WELL as the 'limp' pixel.

Ooppss - OUT OF RANGE - driver / refresh issue - can be fixed......

.....bugger :bang: :bang: :bang:

 

[reefer]

lol so its just the pixel then
ill let you know how mine are..if they ever arrive..but as they say you get what you pays for..and the money were getting them at i can live with a pixel or too a drift

 

[Pugwash]

This site might be of interest:
http://www.romulus2.com/feedback/chart.php?1

OCUK are currently 10th place, and there's plenty of reviews by customers of theirs.

 

[reefer]

errr no they aint :dunno:
they are 21 on that list..diffrent company i think :dunno:
:beer:

 

[Pugwash]

Oh yeah! They're a bit too similar.

 

[bagofsand]

Credit card purchase?

If you used a credit card for this purchase, just ring the card issuer and declare the goods are unfit. Under the consumer credit act they will return your cash and pursue the company for a refund. Same applies if the goods are not delivered on time.

 

[Speedy]

Skippy is spot on. Few suppliers will replace a TFT with up to six dead pixels but the ISO standard allows even more.

Overclockers are shite. I haven't dealt with them for about 2 years beause of their attitude but I sent a motherboard back to them as the FDD port wasn't working. It came back three weeks later with a damaged ZIF socket and they wouldn't do anything about it as they said they received it like that.

Didn't do anything apart from not use them again cos lifes too short but I do tell anyone who's interested that they're a bunch of tossers.

 

[B1rdie]

I believe, if it was an internet purchase, you have 7 days by Law to reject the goods anyway.

Just my 2 cents worth.

 

[derek kelly]

you could always sell it on ebay :dunno:

 

[Mozza]

here we go, this is my area being in retail. the customer has a legal right to a full refund or exchange up to 28 days. after which they will be sent for repair. if it is not deemed as cost effective to repair, it would be replaced. this is valid for up to 92 days after date of purchase. they may say that they do not offer a warranty, but by trades description laws that were changed recently, they have to by law abide by the 28 day money back or exchange rule.
same applies if you sell your old bike to a complete stranger, you are liable for up to 28 days for a refund or repair, trust me i have looked into this to see where we stand. although the laws have changed to be equal for retailer and customer, for 28 days it is in favour of the customer. if it helps i can post the exact section of the trades description act for you, this may help in your case for a refund or i guess more importantly replacement.
let me know mate
Mozza

 

[reefer]

still no ferking monitors here :bang: :bang: :bang: :bang:

 

[Nosher]

still no ferking monitors here :bang: :bang: :bang: :bang:

Jeez Reef - thats bad.

In fact, let me really try and pi$$ you off :} .....when the monitors arrived, they were in their boxes - not covered or anything - on the side 17" TFT was emblazoned across both sides and the top of the carton.

All that was missing was a sign that stated, "Delivery Men - please 'misplace' me at your leisure" :loo:

 

[reefer]

In fact, let me really try and pi$$ you off

nope didnt work m8 :f :f

i only place the orders....


and hand over me bosses credit card details :bow: