N
nitehawk
Guest
:bang: Just been on the internet trying to book a crossing with P & O from Portsmouth to Bilbao using the special offer supplied in their advert in BIKE magazine.
The ad states that you can have 30% discount if you book over the phone or online quoting the code 61418.
Whilst trying to book online for the dates 10th July to 15th July, the system would not accept the code which kept coming back as invalid and therefore quoting the price of ?360
which I thought was a bit hefty for a bike.
I decided to phone them instead so that I could get them to input the code. I gave exactly the same requirements etc.. and then gave them the discount code. Imagine my suprise when the price quoted had gone up by ?9 including the 30% discount !!
I queried it with the lady at their call centre and explained that I had tried to do the booking online and it had been cheaper without the discount applied (?360 instead of ?369).
She seemed a little shocked and went to speak to a 'supervisor'. Upon returning, she had been given the dubious reason that my telephone quotation was a 'special' rate which actually worked out better than the ?30% discount !! By her tonality, she seemed a little embarassed at having to give me such feeble reasoning. I thanked her for her help and told her that I'd book it online instead.
It looks as though I'll have to book the ?360 crossing which I'm not too concerned about but I'm a little peeved that the discounted offer actually lead to the price being higher than standard. How many people have paid over the odds thinking that they're actually getting a discount ?
:shooter:
Has anyone else had any experiences like this ?
Does anyone know a better option to use for taking the bike abroad (I need to get to Asturias, Northern Spain) ? Plymouth to Santander (Brittany Ferries) is full around these dates.
Cheers :bow:
The ad states that you can have 30% discount if you book over the phone or online quoting the code 61418.
Whilst trying to book online for the dates 10th July to 15th July, the system would not accept the code which kept coming back as invalid and therefore quoting the price of ?360
which I thought was a bit hefty for a bike.I decided to phone them instead so that I could get them to input the code. I gave exactly the same requirements etc.. and then gave them the discount code. Imagine my suprise when the price quoted had gone up by ?9 including the 30% discount !!
I queried it with the lady at their call centre and explained that I had tried to do the booking online and it had been cheaper without the discount applied (?360 instead of ?369).
She seemed a little shocked and went to speak to a 'supervisor'. Upon returning, she had been given the dubious reason that my telephone quotation was a 'special' rate which actually worked out better than the ?30% discount !! By her tonality, she seemed a little embarassed at having to give me such feeble reasoning. I thanked her for her help and told her that I'd book it online instead.
It looks as though I'll have to book the ?360 crossing which I'm not too concerned about but I'm a little peeved that the discounted offer actually lead to the price being higher than standard. How many people have paid over the odds thinking that they're actually getting a discount ?
:shooter:
Has anyone else had any experiences like this ?
Does anyone know a better option to use for taking the bike abroad (I need to get to Asturias, Northern Spain) ? Plymouth to Santander (Brittany Ferries) is full around these dates.
Cheers :bow:
